Contact us
Support runs alongside the apps. Tell us what you need and we will point you to the right team.
Booking support
For an active job, use the in-app chat or call button on the booking screen — that reaches your provider fastest. For anything else, open Help in the MOVE app.
Partner onboarding
Download MOVE Partner, sign up with your business details and upload your licence and insurance. Our team reviews documents and activates your account.
Billing and refunds
Raise a claim from the booking within 48 hours. Refund timelines are covered in our refund and cancellation policy.
Safety concerns
For an emergency, use the emergency shortcut in the app to reach police, ambulance or fire services. Report conduct issues through Help so we can investigate.
Email and phone
We have not published a support email or phone number here yet — send us the addresses you want listed and we will add them.