Terms & Conditions

1. About MOVE

MOVE is a marketplace that connects customers with independent service providers for vehicle recovery, pickup, home moving, cleaning, tire and battery assistance, heavy equipment and emergency support. MOVE facilitates bookings and payments; the service itself is performed by the provider you select.

2. Your account

You must be at least 18 years old and provide accurate details, including a valid phone number for provider contact. You are responsible for activity on your account and for keeping your login credentials secure.

3. Bookings

• Bookings can be immediate or scheduled for a later date and time.
• A booking is confirmed only once a provider accepts it.
• You must provide safe, lawful access to the vehicle, property or equipment.
• Extra work discovered on site may be quoted and charged separately.

4. Pricing and payment

Estimated totals are shown before you confirm. Final charges may vary with distance, waiting time, load size or additional work agreed on site. Payment is collected through the app or in cash where offered. Promo codes are single-use unless stated otherwise.

5. Cancellations

Cancellations are handled under our refund and cancellation policy. Fees may apply once a provider is en route.

6. Partner obligations

• Hold valid licences, permits and insurance for the services offered.
• Keep vehicles and equipment safe and roadworthy.
• Arrive within the accepted window and complete jobs professionally.
• Never contact customers outside the scope of an assigned job.

7. Acceptable use

Do not misuse the platform: no fraudulent bookings, harassment, discrimination, unsafe driving, tampering with tracking, or using emergency features for non-emergencies. We may suspend accounts that breach these rules.

8. Liability

MOVE is not liable for the acts or omissions of independent providers, for indirect losses, or for delays caused by traffic, weather or events beyond reasonable control. Nothing here limits liability that cannot be limited by law.

9. Changes

We may update these terms as the service evolves. Continued use after an update means you accept the revised terms.

10. Contact

Questions about these terms can be sent to us from the Contact page in the app.