Privacy Policy

Data we collect

• Account details: name, phone number, email and profile photo.
• Location: pickup and drop-off points, plus live location during an active job.
• Booking data: service type, notes, photos you upload, ratings and reviews.
• Payment data: processed by our payment partners; we never store full card numbers.
• Device data: app version, device model and diagnostics to fix crashes.

How we use it

• Matching you with nearby providers and showing live tracking.
• Processing payments, invoices, refunds and promo codes.
• Customer support, dispute resolution and safety investigations.
• Service notifications and, with consent, offers you can opt out of.

Location permissions

Location is used while you are booking or a job is active. You can turn location off in device settings, but booking and tracking will not work correctly without it.

Sharing

We share only what a job needs: your first name, contact route and address are shared with the assigned provider. Providers' names, vehicles and ratings are shared with you. We also use trusted processors for maps, payments, messaging and analytics, and may disclose data where legally required.

Retention

Booking and payment records are kept for as long as needed for legal, tax and dispute purposes. Other data is deleted or anonymised when it is no longer required.

Your rights

You can access, correct or delete your data, withdraw marketing consent, or request an export. Account deletion can be requested in the app or via the Contact page.

Security

Data is encrypted in transit, access is limited to staff who need it, and payment details are handled by PCI-compliant providers.

Children

MOVE is not intended for anyone under 18 and we do not knowingly collect their data.